Frequent Questions & Answers for our Shore Excursions

How long in advance do we need to book to ensure we get a spot on your tour?

Reservations in advance are highly recommended to ensure your space in any of our tours. You can book your excursion with several months in advance if you want. We recommend to book with 2 months before the arrival date. Last minute bookings are subject to availability, but we normally have space for all of our customers unless the buses are full. For special dates such Christmas, New Year, Holy week, we recommend early bookings.

How big are your groups?

Greenway Nature Tours work with small groups. Normally, we operate our tours in small Vans for 15, 20 passengers with a naturalist tour guide on it. Large buses are used only for large group’s bookings and when the customer requests a compact group. Due we visit wilderness areas and we take care of the environment, we prefer small groups in order to guarantee to all our customers a personalized experience.

Can we book the tour once at the pier?

No. All the formal Tour Operators Companies working with shore excursions have restrictions to sell tours at the pier and if we sell any, the local authorities can cancel our license. This policy is in order to guarantee a professional operation and certified that our company has all the permissions and documents in order. Our company has to request a special permission to get into the pier and report the number of passengers, the buses we will use for the operation, the license plates, ID’s of all the staff and all insurances the day before the tour. This permission has to be approved by the local authorities and according with National and International regulations for the safety of all the cruise passengers visiting Costa Rica.

I know there are local tour operators selling tour at the pier entrance. Why I can’t book the Greenway Tour the same way?

Once you arrive at the pier, you will see some locals and cab drivers offering tours at the entrance of the pier. They are not authorized companies, they lack of license, certifications, insurance and you are on your own risk. They are not allowed to get inside of the pier even if you book in advance with them because of the lack of insurances and permission. They tell you that you can pay the day of the tour and due this situation; they don’t have reservations in advance at the different venues. They will bring you to the venue but you will have to make lines and wait for space due the venue will be attending the groups with reservations as Greenway Tours. This always causes customers angry.

Does Greenway Tours guarantee a 100% satisfaction?

Yes, we guarantee the best quality service. Our buses are recent models with A/C, Certified tour guides, best venues, best tour options, competitive rates and a good experience in general.

Have Greenway Nature Tours children rates?

Yes. For children under 10 years old, we apply a 15% discount of the regular adult’s rates.

Do you guarantee that we will be back in time at the port before the ship leaves?

Yes, all our tours have been designed according with the cruise ships schedules and they finish at least 3 or 4 hours before the ship set sail. For this reason you don’t have to be worry about this situation.

Where is the Pick Up and Drop off of all your tours?

All our tours include Pick Up and Drop Off INSIDE the pier and close to the gangway. All our buses are very well identified with our logo in front and our tour guides wear a uniform.

How do we know where to find you when we arrive?

All the tours depart from the tour buses parking lot. You should walk a short distance to this point and once in there, our tour guide will be waiting for you with a sign and your name on it. To find us at the pier is very easy.

Do you have an emergency number in case we couldn’t find you at the pier?

Yes, our main office number is 2297-0889 and the emergency number is 8337-3581. All this information is given in the confirmation form or voucher.

Where I can find a phone for make the call?

In case you need a phone, you can find them in the main building terminal. However, you can ask someone at the pier to borrow the phone. We are sure you will get assistance on this matter.

Do your work with Local Time or Ship Time?

All our tours are operated with Local port Time.

Is Traveler’s Insurance included in price?

Yes, Greenway Tours have 2 different insurances for cover to all our customers. One is for the buses and it is a mandatory policy in case of a bus accident. Cover medical expenses. The other one is a policy as a Travel Agent and Tour Operator Professional Liability Insurance Program including medical expenses. This policy covers during all the time you use our services.

Note: No many companies working with Shore Excursions in Costa Rica have insurance. We recommend that you check for these documents before to book a tour. You may get a better rate at the pier, but the risk can be very high. Bus insurance is very limited and only is useful is the accident happens during the driving. You are not covered out of the vehicle. Small operators at the pier, independents and cab drivers will tell you that they have the insurance, but please, keep in mind this issue.

In case the ship cancels Port. Do you have a refund policy?

Yes, Greenway Tours guarantee a full refund in case the ship can’t dock due really bad weather conditions or any other special reason. However, if the ship docks, trips operate rain or shine and we can’t accept last minute cancellations due normal rainy conditions.

If the ship arrives late, do you wait for us?

Yes. For cruise passengers we will wait for the necessary time if there are delays with the docking procedures or clearance by the local authorities.

How can I book a shore excursion with Greenway Tours?

What information should I have to send for make a reservation? Once you check our tour options listed in our web sites, you have to send an email to us indicating the name of the tour you want to book, the arrival date, number of people interested in the tour, cruise line, ship name and arrival port: Limon or Puntarenas. With all this information we will proceed with the reservation and prepare the Confirmation and Booking forms. We will send this documents to you by email and you have to fill out the booking form and return it to us by email or fax. For provide your credit card information, you can call us by our Toll Free number in the
USA 1-800-895-6978. Canada: 1-866-5699-370

Is your company certified by Tourist Board?

Are you members of some International Organizations? Yes, Greenway Tours is a certified Travel Agency & Tour Operator by the Costa Rican Tourist Board (ICT) and you can check our certification.

Are the buses in good conditions and have A/C?

Yes, all the buses are recent models equipped with AC, Microphone and cooler, comfortable and with good leg room.

Are the tour guides Bilingual?

Do they speak good English? A ll our tour guides are bilinguals with excellent English skills. Certified by the Tourist Board. We also have guides in French, German, Russian, Spanish and Italian.

Are your tour guides certified and knowledge?

Yes, our tour guides are professionals and all of them have a valid license by the Costa Rica Tourist Board. Some of them have an University degree in Biology or History, and all are very knowledge about Costa Rica in general: Culture, economy, society, nature, etc.

Is your price the final price, or I should expect hidden costs?

Yes, all the prices indicated in our web sites are the final prices and you don’t have to pay anything extra unless you request something additional during the tour development.

Note: Be careful with some local operators that offer you Great Deals at the pier. Normally they charge a rate for the transportation service only and once you arrive to the different attractions you have to pay the additional fees and they get a commission. At the end of the day, you probably will be paying more than a pre-arranged tour. Besides this, in order to full up their vans, they will mix you up with other people and with different interests and you can be disappointed with the experience.

Are your tours as good as the ones offered by the ship?

Are they less or more expensive? Our services are very competitive in terms of quality and price. Actually our tours are better due you don’t have to travel in big buses and visiting crowded places. Our rates are lower and you get a more personalized service. Due we are a small company; we can be more flexible with our tour’s development.

Who own Greenway Nature Tours?

What level of experience does he have for run Shore Excursions in a safety and high quality level? The company is own by Mario Leon (44), a Biologist with more than 25 years experience in the travel industry. He starts as a Naturalist Tour Guide when he still was at the university. Mario is a biologist and use to teach tropical ecology for a special program for tour guides. He has been in about 50 countries and used to work for Windstar Cruises as a naturalist on board and Holland America Line as an assistant Shore Excursions Manager for the Caribbean region, where he gets his experience on shore excursions. Besides the travel Industry, Mario worked with the United Nations in New York and Switzerland Headquarters as a Consulting Leader for the UN Conference about Environment and Development held in Rio de Janeiro, Brazil in 1992.

I will be traveling with a group. Can I get a special rate or discount?

Yes, if you are an independent or Travel Agent leading a group with 10 or more people, we can offer you a 15% discount of the regular adult’s rates or offer you a private service at no extra cost. If you have a group and need a special tour or negotiation, we are open to discuss the different possibilities.

I’m a travel agent and interested in your tours?

Can I get a commission if I book the tour through your company? As long as you travel with a group with more than 10 people, we can give you the group discount. Our policies regarding Travel Agents or Companies is that we give 15% commission, but when the agents sell our tours in a regular basis and after to sign a formal business contract with us, not because you want to get a discount for a personal trip. Present IATA numbers, CLIA memberships and other Associations in the USA do not produce any benefits to us. If after the tour with us, you like our services and you are interested in being one of our suppliers, we will send you by mail our Sales Manual & Travel Agents Kit with all the information for enroll our programs.

Am I supposed to tip or is it an insult?

Tipping is always appreciated, and you can follow the same guidelines you use in your country of origin!

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